Frequently Asked Questions

Does RepairMaster cover “refurbished” products?
Yes, as long as there is a minimum 90 days parts and labor warranty from the original manufacturer.
Who services my customer’s product?
Warrantech has a nationwide network of factory-authorized service centers in the U.S.
What is the customer required to provide as verification they have purchased a RepairMaster plan?
The customer is provided with a sales invoice/receipt along with the RepairMaster package purchased. Each package includes a unique Membership PIN Number printed on the inside of the RepairMaster package. Both the RepairMaster Membership PIN Number and the sales invoice/receipt are required for verification.
How do I determine which price tier of RepairMaster card to sell to assure the customer’s product will be properly covered?
The Plan sold is based on the retail price or the sale price for the product, less sales tax, freight, etc., paid by the customer for the covered product.
During a sale or when selling marked down goods, do I use the original selling price for determining the correct RepairMaster contract or the discounted price?
The sale/discounted price that the customer paid for the product to determine which Plan to sell. Should a replacement of the product be required, we will not exceed the product purchase price paid by the customer, regardless of the contract sold.
Customer buys a product from another store; may I sell him a service contract?
Yes; as long as the product meets the guidelines under “Eligibility for Service” section of this Guidebook. Proof of purchase will be required at time of service.
Can a consumer cancel a service plan if they change their mind?
A customer may cancel the service agreement by informing the selling dealer/retailer within thirty (30) days of the purchase of the service agreement and the customer will receive a one-hundred percent (100%) refund of the full purchase price of of the service agreement. If the cancellation request is made more than thirty (30) days from the date of purchase, the customer will receive a pro-rata refund of the service agreement purchase price, minus the cost of repairs made (if any), and minus an administrative fee not to exceed ten percent (10%) of the service agreement purchase price or twenty-five dollars ($25.00), whichever is less, unless otherwise provided by state law. For a complete list of state requirements, please review the “State Disclosures” section in the complete terms and conditions located online at www.wcpsonline.com/RepairMasterwww.wcpsonline.com/RepairMaster. The cancellation provisions in this agreement only apply to the original purchaser of this Service Agreement.
Is the RepairMaster service contract transferable?
Yes, for most Plans. If the customer transfers ownership of their product, the service agreement can be transferred by sending to the Administrator, the name, address, and phone number of the new owner within ten (10) days of the transfer along with a ten dollar ($10.00) transfer fee. Not all plans are transferable.
How is a copy of the RepairMaster Service Agreement Terms and Conditions obtained?
Each RepairMaster package includes the complete terms & conditions. Customers can also log onto www.wcpsonline.com/RepairMasterwww.wcpsonline.com/RepairMaster, or call 1-800-292-7726 to obtain a copy.
What is Accidental Damage from Handling (ADH)?
ADH coverage augments the service agreement by providing protection against sudden and unforeseen accidental damage provided such damage was in the course of regular us of the product. ADH Coverage does not provide protection against wear and tear, theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the product, cosmetic damage and/or other damage that does not affect unit functionality, or damage caused during shipment between customer and service providers. If protective items such as covers, carrying cases or pouches, etc. were provided or made available for use with the product, it is expected that the customer will continually use these accessories for protection against damage to the product. “Abuse” is defined as intentional non-utilization of protective items during the use of the product, or the treatment of the product in a harmful, injurious or offensive manner that may result in its damage. Any resultant damage from this type of treatment is NOT covered by ADH Coverage.
What parts are covered under the Major Component Plan?
Coverage provides replacement parts, trip and labor for the covered major component of the product. Eligible components are:
- Refrigerator/Freezer/Wine Cooler - Parts to repair or replace the sealed refrigeration system only for covered refrigerator, freezer, or wine cooler. The sealed refrigeration system consists of compressor, condenser, evaporator, drier and all connecting tubing.
- Range/Cooktop/Wall Oven – Parts to repair or replace electric or gas heating elements. Coverage includes a glass ceramic cooktop if due to Thermal Breakage. Coverage excludes Halogen burners on ceramic tops and induction elements.
- Microwave Oven - Parts to repair or replace the microwave magnetron tube only.
- Dishwasher – Parts to repair or replace the motor/pump assembly only.
- Range Hood – Parts to repair or replace the ventilation motor only.
- Clothes Washer – Parts to repair or replace the washer transmission (top load); motor and center post assembly (front load); drum motor (all-in-one); or washer motor (washer/dryer combo).
- Dryer Motor – Parts to repair or replace the dryer motor only.
- Air Conditioner/Room Dehumidifier - Parts to repair or replace the sealed refrigeration system only for covered air conditioner or room dehumidifier. The sealed refrigeration system consists of compressor, condenser, evaporator, drier and all connecting tubing. Coverage includes Window Units, Thru-Wall Units and Zoneline Units.
- Warming Drawer – Parts to repair or replace the electronic control board only.
Does the Furniture Plan cover ready to assemble (RTA) products?
No, the Furniture Plan does not cover ready-to-assemble, wicker, rattan, PVC, or outdoor furniture.
Customer is buying a product and intends on taking it outside of the United States. Can I still offer a service contract?
Yes, for select Plans. The customer must purchase an Export Surcharge Plan in conjunction with the product and the appropriate comprehensive plan. Both the Export Surcharge Plan and comprehensive plan must be registered together. Refer to the RepairMaster Surcharge Plans section of this Guidebook.
Do RepairMaster Service Plans cover items used commercially (i.e. Sports bars, board rooms, offices, apartment buildings, schools, hospitals, non-profit organizations, etc.)?
Yes, for select Plans. The customer must also purchase a Commercial Surcharge Plan in conjunction with the product and the appropriate comprehensive plan. Both the Export Surcharge Plan and comprehensive plan must be registered together. Refer to the RepairMaster Surcharge Plans section of this Guidebook.
How does my customer request service?
If a customer needs to file a claim, the customer must contact the Administrator at 1-800-292-7726 (available 24 hours a day) to obtain a repair authorization number prior to having any repairs made to the product. For on-line service or web chat, log onto www.WCPSOnLine.com. Customers should have the proof of product purchase (sales receipt) available when contacting the Administrator. When authorization for repairs has been provided, a service representative will direct the customer to a designated service center. It is important to note that the service agreement may become void if a customer makes unauthorized repairs.
Are remote controls covered? How are repairs handled?
Yes, remote controls are covered but not re-programming. To arrange for service, your customer simply needs to call Warrantech at 1-800-292-7726 and a customer service representative will verify coverage and perform normal troubleshooting procedures. A Repair Order (RO) will be issued to a Remote Factory requesting a shipping package be sent to the customer for shipping remote to the factory. Remote controls are shipped to Remote Factory for service but only after troubleshooting. After failure is verified, customer will receive a replacement remote.